Refund policy

Last updated: 15 September 2026

Little Dot Lane sells two different things, and they cannot sensibly follow the same rule. A printable file arrives instantly and cannot be handed back; a paperback is printed after you order it. Here is how each one works.

Printable PDF

If the file does not work, we fix it or refund it, for 30 days. That covers a file that will not open, will not print correctly, arrives incomplete, or is corrupted. Email us at littledotlane@gmail.com with your order number and a short description of what happened.

Once a file has been downloaded we cannot take it back, so we do not refund a printable simply because you changed your mind about it. If you have not downloaded it yet, write to us within 30 days of your order and we will refund it in full.

Paperback

Damaged, misprinted, or the wrong book: we replace it free or refund it in full. Send a photo to littledotlane@gmail.com within 30 days of delivery. Keep the copy you received, or recycle it. There is nothing to send back and no return shipping to pay.

Every paperback is printed for your order specifically, which means an unwanted copy cannot go back on a shelf and be sold to somebody else. For that reason we do not accept change-of-mind returns on paperbacks. If something about your order is wrong, write to us anyway and we will sort it out.

How to reach us

Email littledotlane@gmail.com with your order number. We read every message.

Approved refunds go back to the original payment method. Your bank or card issuer decides how quickly it appears on your statement, which is usually a few days after we send it.

Nothing in this policy limits any rights you have under applicable consumer protection law.